By Frances H. Bryce, September 19, 2019 — I paid too much for a free service. The phone, iPad, computer and other modern conveniences that they are now used to provide many services, some that one can truly say allow us convenience, which we enjoy and often save us time. This was not the case for me this morning when I attempted to pay my phone bill using the app supplied to me for doing this task that was supposed to save me time and a one-dollar charge if paid online instead of the store. The appeal was not having to visit a brick and mortar store and of course saving a sum of one dollar was enticing.
I wanted to pay for 3 months and the prompts allowed me to pay for one month, after trying to adjust the payment to 3 months which caused a 31 seconds that I was told would be the wait, lasted half an hour until I finally got a person whose language I could understand, then was told that a $3.25 charge was added, a land protest sent him to his supervisor to undo this error (at least I hope it was corrected). I concluded that a dollar charge in the store seems to me outweigh the free payment play if made online. Time waste was worth more than the online free payment plan.